Live Chat Solutions:

Features of Live Chat Solutions:

• Live Response features an easy to use interface for your site visitors to communicate with your staff members
• With the Live Response staff monitor window you can monitor all active sessions under your department
• site visitors can instantly start a chat with online staff members and also select the appropriate department
• If a staff member is offline your site visitors can leave a message
• staff dashboard provides a snapshot view of changes
• Add notes for clients, once you add a note, the visitor is tagged with that information and Live Response displays it if that visitor visits your site again
• Monitor active conversations of other staff members
• Start a conference chat on active sessions

Admin Area Options:

Complete Department Management:

• One can create unlimited number of departments
• assign multiple users to multiple departments
• Live Response also allows you to choose whether or not you wish to log conversations under the department.

Logging: If enabled, the conversations carried out are logged and stored permanently, you can sort them out according to date and keep track of your staff performance and see exactly how your customers are being serviced.

Extensive Statistics: You can see exactly how much time a staff member spent at answering requests and waiting for requests, you can also see specific actions carried out by staff members on any given date.

Collaboration: Each staff member has his personal calendar and address book with which he can keep track of his daily tasks or add contacts.
 

Price : USD 250
Annual Renewal : USD 150